What defines a match?
A match occurs when all the criteria defined by the student and the teacher match 100%. The criteria are laid down when students apply for a teacher and when teachers apply to be signed up with Stepnote.
Our online matching system is developed by Victor Connect Ltd and is highly sophisticated.
What happens when a student has been matched to my profile?
- The student is matched to your profile and approves it.
- The student's profile is sent to you for approval.
- If you accept the student an invoice will be issued to the both of you. See prices.
- Once both parties have paid, full profiles including contact details are exchanged and the teaching can begin.
- 2-3 days are likely to pass from the time you approve a student to you receive his/her contact details depending on how long it takes both parties to respond to emails and to the request for payment.
How do I become a teacher?
When you have submitted your online profile, accepted the terms and conditions and been approved by us, you will be registered in our database.
Where does Stepnote advertise?
We are in contact with universities, schools, music shops, musical instrument retailers, studios, local newspapers, magazines by press releases etc. We also use search engines such as Google to advertise and then we rely on students spreading the word.
Prices
1 year membership
Includes making of profile, 1 year's display of profile and online matching.
GBP 7.00 - 1 year membership
GBP 15 - per student referred (amount matches the approximate price for one lesson)
GBP 7.00 - renewal of membership
Payment
When you have accepted a student an invoice will be issued to you. This must be paid before we send you the student's full profile including contact details.
The payment must be registered with Stepnote 3 business days after you have received the invoice. If this time limit is exceeded we will send you a reminder, which must be paid within 3 business days. Should you fail to pay within the given time period the match will be annulled and the student will be referred to another teacher.
It is important that the payment terms are observed as students tend to look for alternative teachers if they hear nothing for days.
Invoices will be sent by email and must be paid using our online payment system.
Terms
Subscription
When you subscribe you will be registered in our database. Our online matching system will continuously seek to refer students to you based on your profile.
Referral of students
If you accept a student referred to you by us you will get an invoice in the amount of GBP 15. Only when we have registered your payment we will send you the student's full profile including contact details.
What if one of the parties does not pay the fee owed to Stepnote?
The match will be annulled and the party that has paid will get his/her money refunded. Stepnote will still demand payment from the party in breach of the payment terms.
Right of cancellation
Once you have accepted a potential student by email the agreement to pay the fee owed to Stepnote for referral of a student becomes binding.
Note: Stepnote's service simply includes arranging for teachers and students to be put in touch with one another. We cannot be held liable for teaching that fails to get started.
What happens if the student stays away?
No refund is available should the student stay away. We do not take responsibility for either party's behaviour.
Cancellation
You unsubscribe by sending us an email in which you request to be deleted from our system. We kindly ask you to provide reasons for wanting to terminate your associations with Stepnote. The notice period is 1 month. You are responsible for informing your students of any changes. Your annual subscription will be lost.
Exchange of full profiles including contact details
You will receive a full profile of any potential student once you have accepted him/her and paid the invoice that we have issued to you. A full profile includes contact details.
Teachers' details
All teachers must fill out the application form as precisely as possible. Only if all blanks are filled out our system will be able to make ideal matches. Please inform Stepnote of any changes to your details a month in advance.
Teachers' qualifications
To ensure that the teaching is high quality all teachers must have one of the qualifications below: Must have a minimum of 4 years teaching experience if self-taught or a degree or similar in music.
Teacher must provide teaching premises The premises may include your own home. If the premises are situated more than 1 Mile away from your home post code. Stepnote must be provided with an address. Distance and travel time remain important factors. All expenses relating to hiring of premises is paid by you. You must attend an evaluation meeting every six months to discuss the arrangements unless otherwise agreed.
Leave of absence
You can take leave at any time provided that you notify Stepnote 1 month in advance. You are responsible for informing your students of any changes and collect any money owed to you by your students. You will continue to be a member of Stepnote but your status will be changed to unavailable. We kindly ask you to notify us 14 days in advance to have your status changed back to available.
Minimum number of students
If you register with Stepnote you are expected to accept no less than 2 students referred to you by Stepnote.
Can I reject students?
You are free to reject any student(s) but if we detect that you have been rejecting students continuously for a significant period of time we will contact you to discuss whether you should be listed as being available. If the situation remains unclarified you risk being excluded from our database.
Individual/collective lessons
Unless otherwise agreed we provide individual lessons only.
Length of lessons
We guarantee our students that they will be provided with lessons lasting a minimum of 45 minutes.
Agreement between Stepnote and teachers
Stepnote cannot guarantee that you will get any students simply from subscribing.
Stepnote cannot be held responsible for any disagreements between students and teachers.
Stepnote reserves the right to exclude a teacher from the database who fails to comply with the payment terms.
Stepnote shall ensure that its matching service is high quality and aim at enabling as many lessons as possible.
Stepnote reserves the right to increase prices at any time.
Stepnote is obligated to continuously develop its service to suit more people and benefit the teachers.
LDN24/10/2007RS
